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How do I place an order? What methods of payment do you accept? How much is Postage and Packing? When can I expect my order? How do I cancel my order? Is any information I give you safe? How do I contact you and/or make a complaint? Copyright and Trademark information Disclaimer How do I place an Order? Placing an order couldn't be simpler.  You can order online using PayPal, our secure online ordering facility.  This is the fastest, safest and best option for placing your order! Alternatively you can order by phone, letter or e-mail.  You can also download our order form and either post the completed form to us or e-mail us with all the details from the order form.  All orders placed are subject to acceptance by The Gothic Works of Glenn James. We reserve the right to revise prices, limit quantities, correct errors on this site and refuse orders at its discretion. What methods of payment do you accept? We can accept credit/debit card payments via PayPal using our online shop. If ordering by phone, letter or e-mail, we can accept payment by credit/debit card via PayPal.  We will send you an invoice requesting payment via PayPal by e-mail and will complete your order after payment has been received.  Or alternatively we can accept cheque or postal order. Please send in a completed order form along with your cheque/postal order, payable to 'The Gothic Works of Glenn James'. We must receive payment for the whole of the price of the goods you order, and any applicable charges for postage & packaging, before your order can be accepted unless we have agreed otherwise in advance in writing. The Gothic Works of Glenn James reserves the right, by giving you notice at the time you place your order, to increase the price of the Products to reflect any increase in the cost to us, which is due to any factor beyond its control. How much is Postage and Packing? For UK customers postage and packing is FREE! For international customers, please contact us for Postage & Packing charges. The Gothic Works of Glenn James reserves the right to alter these charges as applicable. When can I expect my order? We will endeavour to deliver your order within 10 working days. For international orders please allow 28 days for delivery. If you pay for your order by cheque, please allow an additional 7 days for clearance. If you need your order by a certain date, please contact us and we will endeavour to accommodate you. Unless you tell us you wish to collect the goods, we will deliver them in accordance with your order.  Immediately prior to despatch of the goods to you, title in the goods will pass to you. How do I cancel my order? Under The Consumer Protection (Distance Selling) Regulations 2000, when the goods are delivered you have the right to cancel your order after receipt of the goods, for a full refund, provided that: - 1.  You must inform us by post or e-mail within 7 days of receiving the goods, of your wish to cancel. 2.  The goods must not have been made to your specification, or personalised in anyway. 3.  The goods must be returned in their original packaging, unused, in an undamaged condition      suitable for resale. 4.  You must pay the carriage cost of returning the goods. Is any information I give you safe? We will only use the information that we collect about you for the purposes of processing your order, in accordance with the Data Protection Act 1998. We will not send any unsolicited e-mails to you without your prior consent, and we will not pass your information on to any other third party. How do I contact you and/or make a complaint? If you wish to contact us about our products or our service, please e-mail us at enquiries@gjamesgothicworks.com.  You may also phone (UK) 01905 425 868 7 days a week (answer phone available). We will endeavour to respond to your enquiry within 5 working days. Copyright and Trademark information All images, verses, and audio on this site are copyright of Glenn James (1994-2010) and cannot be reproduced in any way without the written consent of Glenn James. Skaler is a registered Trademark. All rights reserved. Disclaimer Whilst we make every reasonable effort to check the accuracy of information on this web site and to keep it up to date, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Thus you assume full responsibility for using the information at this web site, and you understand and agree that we are not responsible or liable for any claim, loss or damage resulting from its use. In no event will we be liable to you or any other person for loss or damage (whether direct, indirect, special or other) for any use of this web site.